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Student Services Representative I
Job details
Job Type
Remote
Indeed's salary guide
Not provided by employer
$35.1K - $44.5K a year is Indeed's estimated salary for this role in Remote.
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Full Job Description
DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity:
Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments.
Responsibilities:
Provides general information to all students taking online courses and handles general requests such as transcript requests, website information
Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics.
Provides follow-up to students with service-related requests as necessary.
Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and adherence)
Must be able to work either of the following 40-hour schedules (Flexibility to work either schedule is preferred): 12:00pm to 8:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday
12:00pm to 8:00pm Monday through Thursday and 9:00am to 6:00pm Saturday
Assists will special projects.
Completes other duties as assigned.
Qualifications:
Associates or equivalent 2 years of college experience required
Bachelor's degree preferred
Customer service experience required
Excellent verbal and written communication skills required
Proficiency in PC skills, Excel, Word and keyboard typing required
Experience working in a call center environment preferred
Ability to work both independently and in a team environment
Proactive, self-starter and detailed oriented.
Excellent active listening skills.
Ability to demonstrate attentiveness, empathy and self-control.
Enthusiasm for customer care and proving the highest quality of service
We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.
DeVry does not require Colleagues provide proof of their vaccination status except where it is mandated by state, city or local rules.
Student Services Assistant
Job details
Salary
$20 - $21 an hour
Job Type
Remote
Full Job Description
The Student Support Specialist’s primary responsibility is to build an effective, trusting relationship with each student that ultimately promotes student persistence. This includes communicating with the student in an effective manner, setting goals, advising students on effective problem solving, assessing student risk factors and responding accordingly. The Student Support Specialist is responsible for representing the University or College brand and providing students with the institutional information, guidelines, policies and procedures regarding new and returning student enrollments. This includes providing academic course requirements, course registration, and timelines to complete all items regarding their degree program or course of study. Additionally, this position is responsible for managing accurate student information regarding their progress throughout the degree program.
General Responsibilities:
Specific duties and responsibilities include, but are not limited to, the following:
Guide and Monitor students’ progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
Provide high touch support to students and act as the student’s main point of contact during their program of study.
Follow established communication plan guidelines and protocol.
Contact each new student to conduct a Learning Preparedness Assessment or similar process, including leading new student welcome/orientation calls. Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.
Evaluate student’s abilities, interests and personality characteristics in order to provide regular guidance and support activities.
Timely response to student’s inquiries – if a student inquires before noon a response is required by end of the current business day, if the student inquires after noon, a response is required before noon the next business.
Completes all tasks as defined in the timelines assigned.
Proactively contact students by telephone, email and other methods to build and maintain relationships.
Acclimate new students to the learning environment including leading new student welcome/orientation calls and webinars.
Advise students on university administrative matters (registration, withdrawal, course materials, financial aid, etc.).
Maintain accurate and complete student enrollment records as required by university governance and all laws, policies and administrative regulations and policies, to include keeping accurate information in the CRM.
Follow up with students that contacted Technical Support to ensure their issue is resolved.
Identify and respond to at-risk behaviors by offering additional support and counseling.
Meet or exceed student retention program metrics each term.
Implement re-engagement initiatives to bring inactive students back into the program.
Accurately and effectively communicate student feedback to internal and external departments.
Escalate student retention concerns to Manager’s attention.
Facilitate student requests for assistance such as contacting campus based facilitators for arranging additional academic tutoring and referring students to the appropriate university services.
Attend all required internal and external professional meetings, telephone conferences and training workshops to maintain and improve competence.
Using communication tools and protocol, share relevant information with other key stakeholders.
Qualifications:
4-year degree from an accredited institution OR appropriate combination of experience and education.
Minimum 1 year of previous Higher Education Administration or Student Services work experience desired.
2 years previous customer service experience in a high volume corporate or call center environment.
Ability to work effectively across teams.
Professional oral, written and communication skills for effective contact and presentation with stakeholders.
The ability to multi-task, and work well under pressure with tight timelines.
Must be able to perform non-local travel up to 10%.
Supervisory Responsibilities:
None
As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $20.00-$21.00 USD per hour. This position is not bonus eligible, and information on benefits offered can be found on our benefits website: https://pearsonbenefitsus.com/
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: LEARNING DELIVERY
Organization: Virtual Learning
Schedule: FULL\_TIME
Req ID: 7234
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Hiring Insights
Student Worker - Mail Services
Job details
Job Type
Part-time
Indeed's salary guide
Not provided by employer
$26.5K - $33.5K a year is Indeed's estimated salary for this role in Philadelphia, PA.
Report inaccurate salary
Full Job Description
Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have 30,000 employees.
Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in 10 specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.
Jefferson (Philadelphia University + Thomas Jefferson University) has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.
As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
For applications and job placements, contact Financial Aid.
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